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CPSC recall #27004

Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Recall announced by CPSC on 2026-10-01. Text as reported in the CPSC API snapshot of 2026-10-28T13:40:32Z; not current status.

Snapshot fetched 2026-10-28T13:40:32Z. No live status is inferred.

Read the official CPSC recall →

Site-assigned category: E-bikes

Site-assigned hazard: Other

Categories are site-assigned text matching labels, not CPSC classifications. Matches may be incomplete or incorrect.

Verbatim CPSC fields

Blank fields are marked “Not reported.” Model details may appear in the description. Values below preserve the cached API text.

RecallID
11002
RecallNumber
27004
Title
Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
RecallDate
2026-10-01T00:00:00
Description
This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
Products
  • Name: Urban Arrow Cargo Electric BikesDescription: Not reportedModel: Not reportedType: Electric power-assisted pedal bikes (excl offroad/minibikes)CategoryID: 2255NumberOfUnits: About 1,032 (In addition, about 134 were sold in Canada)
Hazards
  • Name: The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.HazardType: Not reportedHazardTypeID: Not reported
Remedies
  • Name: Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Retailers
  • Name: Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.CompanyID: Not reported
Importers
  • Name: Gazelle USA LLC, of Santa Cruz, CaliforniaCompanyID: Not reported
Manufacturers
Not reported
ConsumerContact
Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.
URL
https://www.cpsc.gov/Recalls/2027/Gazelle-USA-Recalls-Urban-Arrow-Cargo-Electric-Bikes-Due-to-Fall-Hazard

Source pointer: research/cache/cpsc-recalls-2023-01-01.raw.json · RecallID 11002 · Cached source details